Terms & Conditions
We Deliver Wellbeing provides the Services subject to the following conditions.
By accessing or using the Service you agree to be bound by these Terms. If you disagree
with any part of the terms then you may not access the Service.
1. LOGISTICS AND TIMING.
Our staff will arrive 10 min prior to the treatment starting time to set up the necessary equipment and to enable the therapist to start on time.
For group bookings please ensure that the group is on time for their chosen treatment times. Should the client run late, treatments will be cut accordingly. The remaining appointment time will apply. The full amount will still be charged, as We Deliver Wellbeing cannot be held responsible for guests running late.
Please understand that we cannot accommodate children under 12 – unless supervised by an adult during your treatment.
We need access to water and electricity.
Please ensure that we have enough working space for our mobile beds.
We require parking as close to the venue as possible as heavy equipment needs to be carried.
2. PROFESSIONALISM
We Deliver Wellbeing and spa services to clients locations. Verbal or physical inappropriateness or sexual harassment will not be tolerated. If for any reason the therapist feels “uncomfortable” with the situation, they are able to leave and client will be charged full amount for services.
Gratuities are not added to the charge, but if you are pleased with services feel free to give your therapist a tip at your discretion, this cannot be added to the credit card on file
3. HEALTH INFORMATION
Therapists and Spa technicians will refuse a treatment if any of the following apply:
1. Any medical conditions that were not mentioned at time of reservation.
2. Broken skin or lesions.
If you are pregnant or have any medical condition, please let it be known when you book the appointment.
It is a client´s responsibility to answer truthfully all the questions in the health form and informs us of any health conditions, or contact us with any questions in advance, as no refunds are offered in case the therapist is not able to perform the service because of any of reasons mentioned above.
3. PAYMENTS AND CANCELLATION POLICY
SINGLE TREATMENTS.
Payment is made at the moment of booking your appointment. The same day bookings and rescheduling are not accepted and have to be made more than 24 hours in advance and based on availability.
Cancellations made less than 72 hours in advance but more than a day in advance will incur a 50% charge on treatments booked.
Cancellations more than 72hours in advance will incur no charge.
Cancellations that occur less than 24 hours in advance will incur the full charge of the treatments booked.
PACKAGES
We Deliver Wellbeing is a hospitality service, just like catering; therefore, all packages and services must be purchased in advance. ALL reservations/sales are final; we do not issue refunds unless specifically indicated in our policy.
Cancellations more than a week in advance will incur no charge. Cancellations made less than one week in advance but more than a day in advance will incur a 50% charge on treatments booked. Cancellations that occur less than 24 hours in advance will incur the full charge of the treatments booked.
We do not offer refunds for any completed services. However if you are in any way dissatisfied with any aspect of your experience, please contact us. We will try our utmost to resolve any problems.
All prices are inclusive of VAT and are correct at the time of entering the information onto the system. The total cost of your booking or product is the price as set out on this website.
If you have any questions or concerns about policies, please contact us .